FAQs & Troubleshooting

Answers to Common Questions and Issues

36 articles in this collection
Written by Samuel, Jairus Purisima, Amanda Swan and 1 other

Access your Billing Invoices

Learn where you can access and download your invoice payments.

Written by Melanie Discipulo
Updated over a week ago

How do I renew my token?

Learn how to renew your marketplace tokens

Written by Samuel
Updated over a week ago

How to remove “Exported by ExportYourStore” banner

Learn how to remove ExportYourStore banner in your listings.

Written by Melanie Discipulo
Updated over a week ago

Products

Use Rules to Change Product Pricing on your Syncing Store

Learn how to change the prices of your listings on your target sales channel store

Written by Melanie Discipulo
Updated over a week ago

How to fix my products SKUs

Learn how ExportYourStore can automatically assign SKU to products that have non-unique SKU, or don't have SKU

Written by Samuel
Updated over a week ago

How to sync only selected products

Learn how to use rules to sync only selected products or categories

Written by Melanie Discipulo
Updated over a week ago

How to Remove Background on your Product Images

Learn how to remove your product images background by using our app.

Written by Melanie Discipulo
Updated over a week ago

Use Rules to Edit Product Description

Learn how to modify or remove some parts of your product description

Written by Melanie Discipulo
Updated over a week ago

I have existing products on my target marketplace

How we treat existing products when linking a target to a source

Written by Samuel
Updated over a week ago

How shipping information exports between marketplaces

Read this article to understand how shipping information is transferred from one sales platform to another.

Written by Jairus Purisima
Updated over a week ago

Amazon FAQs

Customize Your Items For Amazon

Written by Samuel
Updated over a week ago

Invite ExportYourStore as a virtual admin on your Amazon account

How to authorize ExportYourStore to access your Amazon account

Written by Samuel
Updated over a week ago

GTIN Exemption letter filling guide

Learn how to fill the letter to obtain GTIN exemptions from Amazon

Written by Samuel
Updated over a week ago

How ExportYourStore is setting up my Amazon store?

The first step to list your items to Amazon. Learn what Amazon requires and how ExportYourStore can help you.

Written by Samuel
Updated over a week ago

Amazon Error: Feed rejected

Why you get this error and how to fix this?

Written by Samuel
Updated over a week ago

Amazon Error: We have temporarily removed your ability to submit listings

Learn about the most common error among new sellers on Amazon

Written by Samuel
Updated over a week ago

Amazon listing shows Currently Unavailable

Learn how to fix the Currently Unavailable listings on Amazon

Written by Samuel
Updated over a week ago

eBay FAQs

Use Rules to Add Item Specifics to your eBay products

Learn how to automatically fill missing item specifics to eBay. Fix the "Missing item specifics" error message.

Written by Jairus Purisima
Updated over a week ago

eBay Business Policies: Opt-in, Create, Apply with ExportYourStore

Written by Samuel
Updated over a week ago

eBay Error: "The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy."

How to fix the "The item cannot be listed or modified." error

Written by Samuel
Updated over a week ago

eBay Error: "You've provided an invalid shipping/return policy."

Written by Samuel
Updated over a week ago

eBay Error: "Please enter a valid ZIP Code."

Written by Samuel
Updated over a week ago

Etsy FAQs

How to list products on Etsy

Learn how to Export and Sync your products to Etsy

Written by Samuel
Updated over a week ago

How to create a shipping template on Etsy

Learn how to create shiping templates on Etsy

Written by Samuel
Updated over a week ago

Manually setting shipping profile for Etsy on ExportYourStore

Learn how to manually set a shipping profile

Written by Samuel
Updated over a week ago

Error: Shipping profile name does not match the shipping profile type

Shipping profile name does not match the shipping profile type

Written by Samuel
Updated over a week ago

BadRequest: Oh dear you cannot sell this item on etsy

Written by Samuel
Updated over a week ago

WooCommerce FAQs

WooCommerce Permalink

Learn how to change WooCommerce permalink settings

Written by Samuel
Updated over a week ago

Facebook & Instagram FAQs

Add a new Data Source to your Facebook Commerce

Learn how to add ExportYourStore's Data Source to your Facebook & Instagram Shop

Written by Samuel
Updated over a week ago

Products are not being synced or updated on Facebook Commerce

How to make sure your sync settings are configured correctly

Written by Samuel
Updated over a week ago

How to set image settings on Facebook Commerce

Learn how to fix image skewing of your products on Facebook

Written by Amanda Swan
Updated over a week ago

Google Shopping FAQs

How to verify and claim your website in the Google Merchant Center

This article explains Google Site Verification and how to verify and claim your domain in the Google Merchant Center.

Written by Samuel
Updated over a week ago

How to find my Google Merchant ID

Learn how to find your Google Merchant ID

Written by Samuel
Updated over a week ago

Poshmark FAQs

Connect your Poshmark account to ExportYourStore

Learn how to export your products to Poshmark

Written by Samuel
Updated over a week ago

Can't install the Chrome Extension

Troubleshooting the "An error has occurred, Download interrupted" or NETWORK_FAILED error messages.

Written by Samuel
Updated over a week ago

Walmart FAQs

How to list products to Walmart without a Product Identifier (Barcode)

Learn how to request UPC exemption from Walmart

Written by Samuel
Updated over a week ago